CBP – Business Communication

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CBP – Business Communication

The course is recommended for candidates who wish to improve their communication skills.

Description

The CBP™ Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline. The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing us to understand how to make better choices in our day to day communication.

Duration

12 hours. Training times can be arranged according to your date and times requirements, delivered on-site at your premises. Training times can be arranged in more manageable sessions of 6 hours over 2 days.

Prerequisites

This course requires that students meet the following prerequisites

  • The candidate must have a commitment to the pursuit of excellence
  • The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Course Content

INTRODUCTION TO BUSINESS COMMUNICATION

  • What is business communication
  • A model for communication
  • Encoder/decoder responsibility
  • Medium vs. Channel
  • Noise
  • Feedback
  • Some final questions
  • Verbal vs. Non verbal communication

DEVELOPING A BUSINESS WRITING STYLE

  • Identify the role of written communication
  • The qualities of written communication
  • Communication check list
  • Developing an effective writing style
  • Types of audiences

TYPES OF BUSINESS WRITING

  • Letter and memo formats
  • Business letters
  • Letter format styles
  • Business memos
  • Good news and persuasive correspondence
  • Positive messages
  • Persuasive messages
  • Managing report writing
  • Parts of a report
  • Netiquette

WRITING FOR SPECIAL CIRCUMSTANCES

  • What is tactful writing
  • Rules of tactful writing
  • Writing a bad news letter
  • Why the need for persuasive writing
  • Strategies for persuasive writing

DEVELOPING ORAL COMMUNICATION SKILLS

  • Speech styles or delivery formats
  • Elements of good oral communication
  • Principles of effective speeches

DEVELOPING EFFECTIVE PRESENTATION SKILLS

  • What are the different types of presentations
  • Information presentations
  • Persuasive presentations
  • Goodwill presentations
  • The anxiety of presentations
  • Appropriate attire for presentations
  • Critical points when preparing for a presentation
  • Simple techniques for using visual aids
  • Tips for preparing and use of technology in a presentation
  • Importance of a presentation checklist
  • What you should include on a checklist

DEALING WITH BUSINESS COMMUNICATION CHALLENGES

Active listening

  • Tips for active listening
  • What is conflict resolution
  • The manager’s responsibilities- mediation
  • Cross cultural challenges
  • Responsibility of the cross-cultural communicator

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