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CBP – Secrets To Management Success

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CBP – Secrets To Management Success

This course is recommended for human resources, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Description

The CBP Business Improvement Series/Secrets of Management Success course will increase your knowledge and ability to:

Develop responsible, good decision making in your employees. Encourage a positive climate and decrease power struggles and ego fights. Implement flexible model for helping employees handle their own problems and use “accountable moments” as learning opportunities. Promotes employees fairness, and offers flexible, supportive and appropriate counseling to employees.

Duration

6 hours. Training times can be arranged according to your date and times requirements, delivered on-site at your premises.

Prerequisites

This course is designed for the student who has little or no experience.

Course Content

CHAPTER ONE: ASSESSING YOUR DECISION MAKING STYLE

  • Objectives
  • Assessing Your Decision Making Style
  • Decision making process and potential traps
  • Choosing how to make decisions
  • Interpreting Results
  • Making business decisions

CHAPTER TWO: NEW WORK ENVIRONMENT

  • Objectives
  • Introduction
  • What’s the difference
  • Is work the new family
  • The nature of the job

CHAPTER THREE: SUPERVISORY STYLES

  • Objectives
  • What’s your supervisory Style
  • Foundation Skills
  • Showing Empathy

CHAPTER FOUR: THE MODEL FOR KEEPING RESPONSIBILITY WHERE IT BELONGS

  • Objectives
  • Model Overview
  • Manager empowers employee
  • Avoid artificial empowerment
  • Employee owns the task/problem
  • Manager supports but doesn’t solve
  • Employee learns from the task/problem

CHAPTER FIVE: APPLYING THE MODEL TO BEHAVIOR AND PERFORMANCE PROBLEMS

  • Objectives
  • Case study

CHAPTER SIX: COUNSELING AND MENTORING

  • Objectives
  • Counseling for performance improvement
  • Set limits on confidential conversations
  • Create a fair flexible and supportive work environment Mentoring
  • Your job as a mentor
  • Roles of change leaders

 

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