BUSINESS ADMINISTRATION SHORT COURSES

Duration

12 Hours. Training times can be arranged according to your date and times requirements, delivered on-site at your premises. Training times can be arranged in more manageable sessions of 6 hours over 2 days.

Who Should Attend

The course is recommended for candidates who wish to improve their communication skills.

Prerequisites

This course is designed for the student who has little or no experience.

• The candidate must have a commitment to the pursuit of excellence.
• The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Course Content

1. Introduction to Business Communication

• What is business communication
• A model for communication
• Encoder/decoder responsibility
• Medium vs. channel
• Noise
• Feedback
• Some final questions
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• Verbal vs. non-verbal communication

2. Developing a Business Writing Style

• Identify the role of written communication
• The qualities of written communication
• Communication checklist
• Developing an effective writing style
• Types of audiences

3. Types of Business Writing

• Letter and memo formats
• Business letters
• Letter format styles
• Business memos
• Good news and persuasive correspondence
• Positive messages
• Persuasive messages
• Managing report writing
• Parts of a report
• Netiquette

4. Writing for Special Circumstances

• What is tactful writing
• Rules of tactful writing
• Writing a bad news letter
• Why the need for persuasive writing
• Strategies for persuasive writing

5. Developing Oral Communication Skills

• Speech styles or delivery formats
• Elements of good oral communication
• Principles of effective speeches

6. Developing Effective Presentation Skills

• What are the different types of presentations
• Information presentations
• Persuasive presentations
• Goodwill presentations
• The anxiety of presentations
• Appropriate attire for presentations
• Critical points when preparing for a presentation
• Simple techniques for using visual aids
• Tips for preparing and use of technology in a presentation
• Importance of a presentation checklist
• What you should include on a checklist

7. Dealing With Business Communication Challenges

• Active listening
• Tips for active listening
• What is conflict resolution
• The manager’s responsibilities- mediation
• Cross cultural challenges
• Responsibility of the cross-cultural communicator

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.