BUSINESS SKILLS SHORT COURSES
Certified Business Professional (CBP)
- Conflict Management
Successful completion of this course will increase your knowledge and ability to:
Understand the two basic types of conflict and reasons they occur. Recognize four typical approaches to conflict. Implement the basic steps of conflict resolution. Practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as dealing with an extremely angry person or someone who won’t acknowledge the conflict. Handle specific situations including dealing with your boss, client, or another department.