ACCREDITED SKILLS PROGRAMME
Develop Customer Needs and Relationships
Learners will be taught how to identify and solve problems pertaining to distinguishing customer buying motives and behaviours. They will learn how to work effectively with others when establishing and developing customer relationships and when communicating with stakeholders. They will also be taught the importance of organising oneself and one`s activities so that alternative sales strategies exist in the event of current sales strategies being rejected or failing or there are insufficient resources available to implement sales strategies and plans. The learners will be taught how to collect, organise, and critically evaluate information that enables strategies to be developed and communicated to customers.
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