ACCREDITED SKILLS PROGRAMME
Diversity and Conflict Management
This programme will enable learners to demonstrate knowledge and understanding of diversity in the workplace, manage team members, as well as deal with disagreements and conflicts arising from diversity. The programme will also provide learners with the ability to handle different negotiations when dealing with conflict situations, and identify and manage the resolution of personal conflict between persons or parties. The main focus will be in the workplace, although the same principles can be used elsewhere.