Frontline Reception Etiquette

Duration

This programme is run over 3 days.

Who Should Attend

This programme is intended for learners that are in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises).

Prerequisites

Learners should be competent in Communication at NQF Level 2.

Unit Standards

Monitor and Control Reception Area NQF 3 (4 credits)
(13928)

Learning outcomes:

• Monitor the maintenance of a clean and safe reception area as per organisational requirements.
• Monitor presentation of reception area.
• Monitor the implementation of security procedures in reception area.

Monitor and Control the Receiving and Satisfaction of Visitors NQF 3 (4 credits)
(13930)

Learning outcomes:

• Oversee the reception of visitors.
• Ensure that visitors are consulted according to organisational requirements.
• Monitor visitors' satisfaction.

Process Incoming and Outgoing Telephone Calls NQF 3 (3 credits)
(7790)

Learning outcomes:

• Make a decision to disclose information or not to accordance with organisational requirements.
• Take and transfer incoming calls, as well as messages in accordance with organisational requirements.
• Describe methods for dealing with abusive callers and emergency situations in accordance with organisational requirements