CONTACT CENTRE LEARNERSHIPS
NC: Contact Centre Operations NQF 2
(SAQA ID 71490 Linked to LP 73269) - 126 credits
Contact Centres have become key business tools - integral to the way organisations achieve their business objectives. As Contact Centres are a relatively new industry, there is a demand to develop career paths in this field. It is a high growth industry constantly in need of skilled people.
This qualification is structured in such a way that it exposes individuals to a set of core competences to give a broad understanding of Contact Centre support operations. The electives will allow for a specialisation of skill in either a commercial or an emergency environment.