FETC: IT: Technical Support NQF 4

Duration

21 training days in total.*

If learners have been exempted for Credit Accumulation Transfer (CAT), i.e. they have achieved the minimum requirement of 60% in Mathematics and English at Matric level, they will only need to attend 9 days of classroom training.

With only the Communication exemption, they will need to attend 12 days of classroom training. With only the Mathematics exemption, they will need to attend 16 days of classroom training.

The rest of the training will take place via video-based facilitation and virtual practical labs.

Delivery Method

This Learnership uses Blended Learning: an approach that innovatively takes advantage of both digital learning and the tried-and-tested benefits of instructor-led learning. 

For large groups (10 or more), training times can be arranged according to your date and time requirements, delivered on-site at your premises or through a host company.

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button.

Who Should Attend

The IT Technical Support Learnership is designed for anyone who wants to pursue a career in the computer industry, specifically in the IT sub-field of Technical Support (assisting with software, hardware, electronics and networks), or anyone who intends to study further in the field of Technical Support. On completion, learners will receive the local SAQA qualification at NQF Level 4 (186 credits). Learner will also have the option of further enhacing their qualification by completing the CompTIA A+ and Network+ international certifications (exam numbers: 220-1001, 220-1002 and N10-007).

Prerequisites

To ensure that you align your learners to the appropriate qualifications, we have built in a thorough pre-assessment process. Entry requirements for this course include:

• English and Mathematical Literacy on a Matric level
• Computer Literacy
• An interest in Information Technology
• Learners will need to be hosted in an IT environment/role.

Qualification Modules

Learner Induction and Orientation for eLearning

LP 1: Communicate Effectively in a Technical Support Environment (48 credits)
(119472, 119457, 119467, 119465, 119469, 12154, 119462, 119459, 14927, 14920)

LP 2: Mathematical Literacy (16 credits)
(7468, 9015, 9016))

LP 3: Computer Technology Principles & Support (66 credits)
(114636, 14921, 14917, 14932, 14937, 14922, 10313, 14908, 252210, 14919)

LP 4: Data Communication and Networking Support (56 credits)
(14913, 14926, 14944, 14963, 14928, 14947, 14942, 14953, 14931)

Learning Outcomes

• Understand different types of computer systems, the use of computer technology in business and computer technology principles.
• Provide a variety of support services to users of IT.
• Apply problem solving techniques to solve user technical problems.
• Review customer usage of IT support services and implement specified improvements to the support services.
• Apply a range of IT technical skills and knowledge to meet user needs.
• Deal directly with customer staff.
• Understand the structure of a Technical Support team, and work effectively as a team member.
• Communicate effectively with fellow IT staff and users of information systems.
• Select and use materials and equipment safely for technological purposes.

The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors: