RETAIL LEARNERSHIPS

Duration

This qualification is run over 12 months.

Delivery Method

Training will take place using the tried-and-tested benefits of instructor-led learning, either face-to-face or virtually. 

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button. 

Who Should Attend

This qualification is intended for people who would like to build their career in the retail industry. It is also intended for people who are already in the retail industry and would like to grow into supervisory positions.

Prerequisites

We offer a thorough pre-assessment process to align learners to appropriate qualifica􀆟ons and levels. Entry requirements for this qualification include:

• NQF Level 4 with Mathematical Literacy and Communication

Qualification Modules

Cluster 1: Retail Supervision (16 credits)
(522201000-KM-01)

Cluster 2: Employee Performance (10 credits)
(522201000-KM-02)

Cluster 3: Retail Operations (7 credits)
(522201000-KM-03)

Cluster 4: Retail Customer Service (7 credits)
(522201000-KM-04, 522201000-PM-05)

Workplace Logbook Submissions (60 credits)

Course Outcomes

• • Knowledge Modules
    • Concepts and principles of supervising Wholesale or Retail staff
    • Concepts and principles of monitoring and improving performance.
    • Concepts and principles for the implementation and maintenance of retail or wholesale operations
    • Concepts and principles of enhancing customer service.
  • Practical Modules
    • Supervise retail or wholesale staff.
    • Monitor and control the work performance of a team.
    • Supervise operations.
    • Supervise service to internal and external retail and wholesale customers.
    • Resolve queries and complaints from internal and external retail and wholesale customers.
  • Workplace Module
    • Processes and procedures for supervising wholesale or retail staff
    • Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility
    in a wholesale or retail outlet.
    • Processes and procedures for enhancing customer service in a wholesale or retail outlet.

The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors:

• Choosing the right Learnership
• Sourcing the right learners
• Sourcing the right learners
• Providing the right support