Sales Assistant (General) (Retail Sales Advisor) NQF 3

Duration

This qualification is run over 12 months.

Delivery Method

Training will take place using the tried-and-tested benefits of instructor-led learning, either face-to-face or virtually. 

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button. 

Who Should Attend

The programme is intended for individuals who already in the retail industry or those that are interested in pursuing a career in retail.

Prerequisites

We offer a thorough pre-assessment process to align learners to appropriate qualifications and levels. Entry requirements for this qualification include:

• NQF Level 4 with Mathematical Literacy and Communication

Qualification Modules

UNIT 1
Attend to different types of customers and resolve queries (10 credits)

UNIT 2
Provide customer service and build customer relationships (9 credits)

UNIT 3
Sell products in a full-service retail and wholesale sales environment (10 credits)

Workplace Logbook Submissions (32 credits)

Course Outcomes

• • Knowledge Modules
    • Principles of attending to different types of customers and resolving customer queries impacting on sales.
    • Principles of service excellence and building customer relationships in retail and wholesale sales.
    • Concepts and principles of selling in a full-service retail and wholesale environment.
  • Practical Modules
    • Interaction with different types of customers and present a positive image.
    • Handle customer queries and complaints.
    • Provide customer service and build customer relationships.
    • Sell products to customers using the sales cycle.
    • Use advanced selling techniques.
  • Workplace Module
    • Processes and procedures for attending to different types of customers, handling customer queries and communicating with
    customers.
    • Processes and procedures for providing customer service.
    • Processes and procedures for selling products to customers using the sales cycle and advanced selling techniques in a full-service
    wholesale or retail sales environment.

The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors:

• Choosing the right Learnership
• Sourcing the right learners
• Sourcing the right learners
• Providing the right support