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ACCREDITED SKILLS PROGRAMME

Microsoft Word

Mict logo
Overview Duration Prerequisites Unit Standards
Overview
Overview

This programme is intended for people who need to use advanced formatting for documents using a GUI-based word processor, either as a user of computers or as basic knowledge for a career needing this competency, like in the ICT industry. Learners will be able to organise and manage oneself and one`s activities responsibly and effectively by switching control between documents and manipulating text between documents. They will also understand how the application of tables and columns for documents work, as well as the importance of setting up the necessary files to merge documents. .

Duration
Duration

This programme is run over 4 days.

Prerequisites
Prerequisites

The learner must be competent in Communication and Mathematical Literacy at NQF Level 2.

Unit Standards
Unit Standards

Use a Graphical User Interface (GUI)-Based Word Processor to Format Documents NQF 2 (5 credits)
(117924)

Learning outcomes:

  • Work with multiple documents within a word processing application.
  • Format text using a word processing application.
  • Format paragraphs.
  • Format pages within an existing word processing document.
  • Format an existing word processing document.
  • Templates are used and created to facilitate ease of use in future, by having default options when starting a new word processing document.

Use a GUI-Based Word Processor to Enhance a Document Using Tables and Columns NQF 3 (5 credits)
(119078)

Learning outcomes:

  • Create and edit a table.
  • Format a table according to given requirements.
  • Create and edit columns in a document..
  • Format a column in a document.

Use a GUI-Based Word Processor to Create Merged Documents NQF 3 (3 credits)

(116942)

Learning outcomes:

  • Describe the uses of merged documents.
  • Create a merged document.
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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