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OFFICE ADMINISTRATION LEARNERSHIPS

QCTO: Office Administrator NQF 5

(ID 32Q320059364455)
skills development
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Office Administrator NQF 5

Qualification Overview Duration Delivery Method Who Should Attend Prerequisites Qualification Modules Course Outcomes The Secret To Success
Qualification Overview
Qualifications Overview - Office Administrator NQF 5

The purpose of this qualification is to provide an opportunity to candidates, to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Candidates will be provided with skills and knowledge on how to support management with office and information administration.

Once qualified, learners will be able to:
• Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational
activities within the organisation.
• Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running
thereof by using computerised systems and practices.
• Assist in selection process, induction, employee wellness and skills development of employees.
• Process given data to complete a Workplace Skills Plan.
• Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational
standards customer service of internal and external stakeholders.
• Plan, administer and provide support services to a special project within an organisation.

Duration
Duration

This qualification is run over 18-24 months.

Delivery Method
Delivery Method

Training will take place using the tried-and-tested benefits of instructor-led learning, either face-to-face or virtually. 

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button. 

Who Should Attend
Who Should Attend

The programme is intended for people who are already in or seeking employment in administrative jobs.

Prerequisites
Prerequisites

We offer a thorough pre-assessment process to align learners to appropriate qualifications and levels. Entry requirements for this qualificatuon include:

• NQF Level 4 with Communica􀆟on

Qualification Modules
Qualification Modules

Cluster 1: Administrative and Management Support (25 credits)
(334102002-KM-01, 334102002-PM-02)

Cluster 2: Customer Management (10 credits)
(432102000-KM-03, 432102000-KM-03, 432102000-PM-01)

Cluster 3: Digital Literacy (21 credits)
(334102002-KM-04, 334102002-KM-05, 334102002-PM-10)

Cluster 4: Project Management (27 credits)
(334102002-KM-06, 334102002-KM-07, 334102002-PM-11)

Cluster 5: Business Finance (20 credits)
(334102002-KM-08, 334102002-PM-05)

Cluster 6: Procurement Processes (35 credits)
(334102002-KM-09, 334102002-KM-10, 334102002-PM-03)

Cluster 7: Records Management (45 credits)
(334102002-KM-11, 334102002-PM-04, 334102002-PM-07)

Cluster 8: Human Resources Process (30 credits)
(334102002-KM-12, 334102002-PM-06)

Cluster 9: Workplace Skills Plan (27 credits)
(334102002-KM-13, 334102002-PM-08)

Cluster 10: Public Relations (26 credits)
(334102002-KM-14, 334102002-PM-09)

Cluster 11: Work Standards (5 credits)
(334102002-KM-15)

Workplace Logbook Submissions (158 credits)

Course Outcomes
Course Outcomes
    • Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
    • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
    • Plan, administer and provide support services to a special project within an organisation.
    • Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
    • Assist in selection process, induction, employee wellness and skills development of employees.
    • Process given data to complete a Workplace Skills Plan.
    • Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
The Secret To Success
The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors:

  • Choosing the right Learnership
  • Sourcing the right learners
  • Sourcing the right learners
  • Providing the right support
Enquire Now
Download Overview
Learnership Qualifications

Business Administration

NC - Business Administration Services NQF 3

FETC - Business Administration Services NQF 4

OC - Office Administration NQF 5

OC - Office Supervisor NQF 5

Business Management

NC - Management NQF 3

FETC - General Management NQF 4

NC - General Management NQF 5

NC - Customer Management NQF 5

NC: Management NQF 3

Contact Centre

OC - Contact Center Manager NQF 5

NC: CONTACT CENTRE AND BPO SUPPORT NQF 3

Information Technology

NC - End User Computing NQF 3

FETC - Technical Support NQF 4

FETC - Systems Development Level 4

OC - Cloud Administrator NQF 4
OC - Internet-of-Things Developer NQF 4
OC - Data Science Practitioner NQF 5
NC - Systems Support NQF 5
NC: Business Analysis NQF 5

Insurance

OC - Long-Term Insurance Advisor NQF 5

 

Marketing

OC - Marketing Coordinator NQF 5

New Venture Creation

NC - New Venture Creation NQF 2

FETC - New Venture Creation NQF 4

Project Management

OC - Project Management NQF 5

Quality Assurer

OC - Quality Assurer

Quality Controller

OC - Quality Controller

Quality Inspector

OC - Quality Inspector

Retail Buyer

OC - Retail Buyer

Sales Representative

OC - Sales Representative

Training and Development

OC - Training and Development Practitioner NQF 5

Visual Merchandiser

OC- Visual Merchandiser

LEARNERSHIP BENEFITS

Learnership_benefits_2

RELATED QUALIFICATIONS

management nqf

NC: MANAGEMENT NQF 3

NC: CONTACT CENTRE AND BPO SUPPORT NQF 3

NC: Contact Centre & Business Process Outsourcing Support NQF 3

OC: Contact Centre Manager NQF 5

NC: Generic Management: Customer Management NQF 5

NC: Generic Management: Customer Management NQF 5

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