Improving Your Telephone Communication

Improving Your Telephone Communication



You are not always face-to-face when communicating with your customer. Often the first point of contact is the telephone. This course is designed for all professionals who have to manage phone conversations, such as sales associates, accounts departments, after-sales service operators, technicians, secretaries and assistants. You will focus on improving your image on the telephone in order to ensure that you create a favourable impression of your company.


1 hour

Course Content

The two modules in this course are:

The keys to communicating by telephone – master the basics of building a relationship over the phone and demonstrate your professionalism

Providing sales support by telephone – learn how to respond effectively to customer requests on the phone calmly and professionally in order to transmit a positive image of your company.

Course Objectives

  • To improve your telephone communication and become more comfortable in professional phone calls
  • To be an effective sales liaison between a company and its customers


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