Knowledge Management

Knowledge Management

You will understand the importance of the greatest business asset—knowledge—and the aspects of how to manage it well.


This course is intended for senior managers, managers, and supervisors in any type of company.


1 day


There are no prerequisites for this course. 

Course Content

Lesson 1: Basics of Knowledge Management

Topic 1A: Knowledge Management: Why Now?

Topic 1B: Examine the Knowledge Pyramid

Topic 1C: Identify the Classes of Knowledge

Lesson 2: Knowledge Management and Organizational Learning

Topic 2A: Examine the Knowledge Management Process

Topic 2B: Examine the RICE Model

Topic 2C: Build a Knowledge Culture

Lesson 3: Implementing Knowledge Management

Topic 3A: Implement Knowledge Management Initiatives

Topic 3B: Institute Best Practices

Course Objectives

Upon successful completion of this course, students will be able to:

  • Examine the basics of knowledge management.
  • Examine how knowledge management aids organizational learning.
  • Identify how to implement knowledge management.


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