logo_ilearn

ACCREDITED SKILLS PROGRAMME

Performance Management

<img loading="lazy" width="236" height="236" class="fl-photo-img wp-image-120" src="https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo.png" alt="Service seta logo" itemprop="image" title="Service seta logo" srcset="https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo.png 236w, https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo-150x150.png 150w" sizes="(max-width: 236px) 100vw, 236px" />

Overview Duration Who Should Attend Prerequisites Unit Standards

Overview

Overview

This programme will enable learners to set performance goals and measures, formulate development plans and to monitor and evaluate performance.

Duration

Who Should Attend

Prerequisites

Unit Standards

Explain How Your Own Area of Responsibility Contributes to the Overall Organisational Strategy NQF Level 4 (5 credits)
(242813)

Learning outcomes:

Demonstrate an understanding of the overall strategy of an organisation
Demonstrate an understanding of how the activities of your own area of responsibility align with the overall strategy of the organisation
Communicate to the members of your team how your own area of responsibility aligns to the overall strategy of the organisation

Manage Individual and Team Performance NQF Level 4 (8 credits)
(11473)

Learning outcomes:

Monitor and evaluate performance
Set performance goals and measure
Formulate development plans

Accredited Skills Programmes

Business Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Business and Office Administration

Planning and Coordinating Business Meetings

Management

The Code Of Conduct And Customer Service Standards

Time Management

Performance Management Skills

Organisational Standards and Performance Monitoring

Motivational and Leadership Skills

Diversity and Conflict Management Skills

Human Resources Management

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Project Management

Supervise a Project Team

Entrepreneurship

Research and Viability of New Venture Ideas

Understanding Marketing

Create a Business Plan

Information Technology

Introduction to Computers

Using the Internet

Microsoft PowerPoint

Microsoft Excel

Microsoft Access

Microsoft Outlook

Bridging the Gap

Communication and Numeracy

Computer Literacy