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ACCREDITED SKILLS PROGRAMME

Performance Management

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Overview Duration Who Should Attend Prerequisites Unit Standards
Overview
Overview

This programme will enable learners to set performance goals and measures, formulate development plans and to monitor and evaluate performance.

Duration
Duration

This programme is run over 4 days.

Who Should Attend
Who Should Attend

This programme is intended for people who are or who aspire to become supervisors or line managers.

Prerequisites
Who Should Attend

Learners should be competent in Communication and Mathematical Literacy at NQF Level 3.

Unit Standards


Explain How Your Own Area of Responsibility Contributes to the Overall Organisational Strategy NQF Level 4 (5 credits)
(242813)

Learning outcomes:

  • Demonstrate an understanding of the overall strategy of an organisation
  • Demonstrate an understanding of how the activities of your own area of responsibility align with the overall strategy of the organisation
  • Communicate to the members of your team how your own area of responsibility aligns to the overall strategy of the organisation


Manage Individual and Team Performance NQF Level 4 (8 credits)
(11473)

Learning outcomes:

  •  Monitor and evaluate performance
  •  Set performance goals and measure
  •  Formulate development plans
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Accredited Skills Programmes

Business Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Business and Office Administration

Planning and Coordinating Business Meetings

Management

The Code Of Conduct And Customer Service Standards

Time Management

Performance Management Skills

Organisational Standards and Performance Monitoring

Motivational and Leadership Skills

Diversity and Conflict Management Skills

Human Resources Management

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Project Management

Supervise a Project Team

Entrepreneurship

Research and Viability of New Venture Ideas

Understanding Marketing

Create a Business Plan

Manage Staff

Information Technology

Introduction to Computers

Microsoft Word

Using the Internet

Microsoft PowerPoint

Microsoft Excel

Microsoft Access

Microsoft Outlook

Bridging the Gap

Communication and Numeracy

Computer Literacy

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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