Duration

6 Hours. Training times can be arranged in more manageable sessions of 3 hours over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.

Who Should Attend

The course is recommended for candidates who wish to learn and/or improve their etiquette in the workplace.

Prerequisites

This course is designed for the student who has little or no experience.

Course Content

1. What is Business Etiquette?

• What is the role of good manners in business
• What are the abc's of etiquette
• Meeting and greeting scenarios
• Guidelines for receptionists
• Making introductions and greeting people
• Introducing a client
• Introducing yourself
• The protocol of shaking hands
• Meeting & board room protocol
• Guidelines for planning a meeting
• Guidelines for attending a meeting
• For the chairperson

2. Principles of Exceptional Work Behaviour

• The principles of exceptional work behavior
• Entertaining etiquette
• Objectives
• Introduction
• Planning a meal meeting
• Business meal basics
• Basics of table etiquette
• Eating the meal
• Issuing invitations
• Choosing the appropriate gift in the business environment

3. Telephone Etiquette

• Introduction
• What is telephone etiquette
• Answering the telephone courteously
• Handling rude or impatient callers
• Good telephone habits for everyone
• Screening calls
• Making calls
• How to end conversations gracefully
• Checking messages and returning calls

4. Multicultural Challenges

• Multicultural etiquette
• Did you know
• Cultural differences and its effect on business
• Examples of cultural insensitivities

5. New Issues in Etiquette

• Netiquette
• Ethical issues in business etiquette
• Case study
• Sexual etiquette in the workplace
• Why deal with sexual harassment
• Five steps to prevent sexual harassment
• Dressing for success
• The basic business wardrobe
• Options for business casual

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.