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BUSINESS SKILLS SHORT COURSES

Developing Positive Assertiveness

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Course Overview Duration Who Should Attend Prerequisites Course Content The Secret To Success
Course Overview
Course Overview

This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.

Duration
Duration

6 Hours. Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises.

Who Should Attend
Who Should Attend

The course is recommended for candidates who wish to learn and/or improve their assertiveness.

Prerequisites
Prerequisites

This course is designed for the student who has little or no experience.

Course Content
Course Content

Section 1: How to Develop Positive Assertiveness

  • Three Basic Behavior Styles
  • Can Behaviors Change?

Section 2: Ensuring Successful Change

  • The Five Ps of Successful Change
  • Are You Using the Right Maps?
  • Self-Fulfilling Prophecy
  • Positive Mental Imagery
  • Programming Yourself for Success

Section 3: Feelings: The Emotional Part of Assertiveness

  • The Emotions of Assertiveness
  • Choice and Win-Win Relationships
  • Talking About Feelings

Section 4: Changing Your Behaviors

  • Choosing Assertive Words Carefully
  • Body-Language Signals
  • Stop Signs and Green Lights

Section 5: Expanding Your Assertiveness

  • Four Assertive Styles
  • Sending Assertive Messages
  • Identify Styles to Enhance Communication

Section 6: Assertive Power Steps

  • Four Steps to Assertive Communication
  • Step 1: Repeat the Question or Statement
  • Step 2: Command, Don't Ask
  • Step 3: Add Emotion
  • Step 4: Introduce Consequences

Section 7: Assertive Confrontation

  • Defining the Problem
  • Five Tools for Successful Confrontation
  • Active Listening
  • Goals for the Present and Future
  • Give Yourself Credit for Success
The Secret To Success
The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.

Knowing the learning and development needs
Choosing the right content and level
Matching a trainer to your company culture
Obtaining feedback at relevant intervals
Register Now
Short Courses

Business Skills

Developing Positive Assertiveness

CBP - Business Etiquette

CBP - Conflict Management

CBP - Dynamic Decision Making

Emotional Intelligence

Interpersonal Skills

Time Management

Telephone Courtesy and Customer Services

Communications

Business Communication

Business Writing Skills

English Grammar for Business

Presentation Skills

Leadership

CBP - Leadership

CBP - Leading Through Change

Management

CBP – Business Management

CBP – Motivating Employees To Be Their Best

CBP – Secrets to Management Success

Performance Management

Finance for Non-financial Managers

Managing your Teams in a Remote or Virtual Environment

Microsoft Office

Word 2016 - Beginner

Word 2016 - Intermediate

Word 2016 - Advanced

Excel 2016 - Beginner

Excel 2016 - Intermediate

Excel 2016 - Advanced

PowerPoint 2016 - Beginner

PowerPoint 2016 - Intermediate

Outlook 2016 - Beginner

Outlook 2016 - Intermediate

Access 2016 - Beginner

Access 2016 - Intermediate

Access 2016 - Advanced

Publisher 2016

Visio 2016 - Beginner

Visio 2016 - Intermediate

Project 2016 - Beginner

Project 2016 - Intermediate

Project Management

CBP - Project Management

Project Management Fundamentals

Project 2016 - Beginner

Project 2016 - Intermediate

Sales and Marketing

Customer Service

Negotiation skills

Sales

SHORT COURSE BENEFITS

Short Course benefits

OTHER BUSINESS SKILLS COURSES

Business Etiquette

Conflict Management

Dynamic Decision Making

Emotional Intelligence

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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