BUSINESS SKILLS SHORT COURSES

Duration

6 Hours. Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises.

Who Should Attend

The course is recommended for candidates who wish to learn and/or improve their assertiveness.

Prerequisites

This course is designed for the student who has little or no experience.

Course Content

Section 1: How to Develop Positive Assertiveness

• Three Basic Behavior Styles
• Can Behaviors Change?

Section 2: Ensuring Successful Change

• The Five Ps of Successful Change
• Are You Using the Right Maps?
• Self-Fulfilling Prophecy
• Positive Mental Imagery
• Programming Yourself for Success

Section 3: Feelings: The Emotional Part of Assertiveness

• The Emotions of Assertiveness
• Choice and Win-Win Relationships
• Talking About Feelings

Section 4: Changing Your Behaviors

• Choosing Assertive Words Carefully
• Body-Language Signals
• Stop Signs and Green Lights

Section 5: Expanding Your Assertiveness

• Four Assertive Styles
• Sending Assertive Messages
• Identify Styles to Enhance Communication

Section 6: Assertive Power Steps

• Four Steps to Assertive Communication
• Step 1: Repeat the Question or Statement
• Step 2: Command, Don't Ask
• Step 3: Add Emotion
• Step 4: Introduce Consequences

Section 7: Assertive Confrontation

• Defining the Problem
• Five Tools for Successful Confrontation
• Active Listening
• Goals for the Present and Future
• Give Yourself Credit for Success

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.