Emotional Intelligence

Duration

12 hours. Training times can be arranged in more manageable sessions of 6 hours over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.

Who Should Attend

The course is recommended for candidates who wish to learn and/or improve their emotional intelligence.

Prerequisites

This course is designed for the student who has little or no experience.

Course Content

1. "Think Smart" Strategies - Making the Choice to Think Wisely

Section 1: Self-awareness Skills

• Self-awareness skill builder 1: Understand your brain
• Self-awareness skill builder 2: Hear yourself think
• Self-awareness skill builder 3: Stop responding automatically
• The STEP Model
• Motivators and warning signs
• Use a new mental script

Section 2: Optimistic Thinking

• Optimism builder 1: Determine how optimistic or pessimistic you are
• Optimism builder 2: Talk to yourself differently
• Optimism builder 3: See meaning in your work
• Optimism builder 4: Care for yourself and others
• “Think smart” summary

2. "Be Smart" Strategies - The Three Keys

Section 1: Social Skills

• Social skill builder 1: Expand your emotional vocabulary
• Social skill builder 2: Improve your listening skills
• Social skill builder 3: Adapt to the communication needs of others

Section 2: Emotional Control

• Emotional controller 1: Keep your brain engaged
• Emotional controller 2: Prepare a script to handle angry people
• Emotional controller 3: Confront negators
• Emotional controller 4: Build up your energy

Section 3: Flexibility

• Flexibility enhancer 1: Use your energy wisely
• Flexibility enhancer 2: Change yourself
• Flexibility enhancer 3: Focus on positives
• Flexibility enhancer 4: Explore options to solve problems
• “Be smart” summary

3. "Work Smart" Strategies - Six Strategies for Smart Organisations

Section 1: Practicing Organisation Self-awareness

Section 2: Develop Social Skills

• Social skills builder 1: Use “emotions-on” training
• Social skills builder 2: Have a positive relationship with the learner
• Social skills builder 3: Connect learning to doing

Section 3: Foster Optimism

• Optimism raiser 1: Connect the present to the future
• Optimism raiser 2: Assess level of optimism versus pessimism

Section 4: Encourage Flexibility and Problem Solving

• Flexibility skill builder 1: Imagine the future
• Flexibility skill builder 2: Use problem solving guidelines

Section 5: Model and Encourage Emotional Control

• Emotional controller 1: Foster civility
• Emotional controller 2: Develop civil guidelines

Section 6: Support Teamwork

• High-performance team builder 1: Harmonize input
• High-performance team builder 2: Raise passion
• High-performance team builder 3: Build energy at team meetings
• “Work smart” summary

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.