BUSINESS SKILLS SHORT COURSES
We must communicate in such a way that we can be understood. We must always make sure that our communication is suited to the person receiving it and that it can and will be understood by them. Particularly in serving the internal and external markets, professional communication is vital. This module is designed to help delegates understand the processes which will make them more effective and increase their confidence and sense of achievement, by enabling them to master the principles and practices of effective, assertive communication.