Interpersonal Skills

Course Overview

We must communicate in such a way that we can be understood. We must always make sure that our communication is suited to the person receiving it and that it can and will be understood by them. Particularly in serving the internal and external markets, professional communication is vital. This module is designed to help delegates understand the processes which will make them more effective and increase their confidence and sense of achievement, by enabling them to master the principles and practices of effective, assertive communication.

Duration

6 Hours. Training times can be arranged in more manageable sessions of 3 hours over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.

Who Should Attend

The course is recommended for candidates who wish to learn and/or improve their interpersonal skills.

Prerequisites

This course is designed for the student who has little or no experience.

Course Content

1. Communication Styles and Methods

• Communication styles
• Verbal and nonverbal communication

2. First Impressions and Building Rapport

• The importance of first impressions
• Communicating to build rapport
• Building positive relationships

3. Building Relationships Through Feedback

• The importance of providing feedback
• Providing feedback

4. Supervisors

• Understanding supervisor styles
• Handling human resource issues

5. Colleagues and Subordinates

• Communicating with colleagues
• Communicating with subordinates

6. Customers and Vendors

• Communicating with customers
• Communicating with vendors

7. Organizational Culture

• Understanding organizational cultures
• Cultural networks
• Managing physical culture
• Managing emotional culture

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.