BUSINESS SKILLS SHORT COURSES
Telephone Courtesy and Customer Service
We all depend on phones every day, and we each have different phone communication styles. But few people realize how essential proper telephone techniques are to business. The fact is telephone skills are critical to quality customer service. Through this self-paced book, you will learn how to represent your company and satisfy the needs of customers through effective telephone usage.
6 Hours. Training times can be arranged in more manageable sessions of 3 hours over 2 days.
Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.
The course is recommended for candidates who wish to learn and/or improve their telephone etiquette skills.
This course is designed for the student who has little or no experience.
Section 1: Quality Customer Service
Section 2: Basic Telephone Skills
Section 3: Professional Telephone Skills
Section 4: Understanding Customers
Section 5: What Customers Want and the Role of Attitude
Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.
|Knowing the learning and development needs|
|Choosing the right content and level|
|Matching a trainer to your company culture|
|Obtaining feedback at relevant intervals|