COMMUNICATIONS SHORT COURSES

Duration

12 Hours. Training times can be arranged in more manageable sessions of 6 hours over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.

Who Should Attend

The course is recommended for candidates who wish to improve their communication skills.

Prerequisites

This course is designed for the student who has little or no experience.

• The candidate must have a commitment to the pursuit of excellence.
• The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.

Course Content

1. Introduction to Business Communication

• What is business communication
• A model for communication
• Encoder/decoder responsibility
• Medium vs. channel
• Noise
• Feedback
• Some final questions
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• Verbal vs. non-verbal communication

2. Developing a Business Writing Style

• Identify the role of written communication
• The qualities of written communication
• Communication checklist
• Developing an effective writing style
• Types of audiences

3. Types of Business Writing

• Letter and memo formats
• Business letters
• Letter format styles
• Business memos
• Good news and persuasive correspondence
• Positive messages
• Persuasive messages
• Managing report writing
• Parts of a report
• Netiquette

4. Writing for Special Circumstances

• What is tactful writing
• Rules of tactful writing
• Writing a bad news letter
• Why the need for persuasive writing
• Strategies for persuasive writing

5. Developing Oral Communication Skills

• Speech styles or delivery formats
• Elements of good oral communication
• Principles of effective speeches

6. Developing Effective Presentation Skills

• What are the different types of presentations
• Information presentations
• Persuasive presentations
• Goodwill presentations
• The anxiety of presentations
• Appropriate attire for presentations
• Critical points when preparing for a presentation
• Simple techniques for using visual aids
• Tips for preparing and use of technology in a presentation
• Importance of a presentation checklist
• What you should include on a checklist

7. Dealing With Business Communication Challenges

• Active listening
• Tips for active listening
• What is conflict resolution
• The manager’s responsibilities- mediation
• Cross cultural challenges
• Responsibility of the cross-cultural communicator

The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.