SALES AND MARKETING SHORT COURSES
Certified Business Professional (CBP)
This course provides the foundation for quality customer service and focuses on building life-long customer relationships using effective customer care strategies. It provides guidelines for emerging technologies such as internet chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
12 hours. Training times can be arranged in more manageable sessions of 6 hours over 2 days.
Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to improve their customer service skills.
This course is designed for the student who has little or no experience.
1. Introduction to Customer Service
2. Communication Skills
3. Knowing Your Customer
4. Calming Upset Customers
5. Telephone Customer Service
6. Internet Customer Skills
7. Time Management Strategies
8. Stress Management Strategies
Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.
|Knowing the learning and development needs
|Choosing the right content and level
|Matching a trainer to your company culture
|Obtaining feedback at relevant intervals