ACCREDITED SKILLS PROGRAMME
Marketing Customer Interaction
This programme will provide the learners with the ability to identify internal and external stakeholders and describe their relationships with the organisation while explaining the
importance of their relationship to each other. Learners will be able to work effectively with others in the pursuit of solutions for customer complaints. Learners will be able to collect, organise and critically evaluate information so that all details required to solve the customer's complaint is obtained, recorded and used. They will be able to communicate effectively with all customers and other stakeholders in the resolution of the customer's complaint.
The learners will also be able to work effectively with others when making contact with a range of customers; and organise oneself and one's activities so that contacts made with
customers are initiated, maintained and administered to enhance a business.
|Accredited Skills Programmes|