Business & Report Writing Skills NQF4

Overview

This programme requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format, and may include specified legislated requirements.

This programme enables learners to recognise and effectively use textual conventions and features specific to business texts.

US: 12156, 110023

Duration

2 days. Training times can be arranged according to your date and time requirements.

Delivery Method

This programme can be delivered on-site at your premises or virtually.

Who Should Attend

This programme is recommended for candidates who wish to learn and/or improve their Business & Report Writing skills.

Who Should Attend

Learners must be competent in Computer Literacy, Mathematical Literacy and Communications at NQF Level 3 or equivalent.

Unit Standards

Use Textual Features and Conventions Specific to Business Text for Effective Writing

Learning outcomes:

•  Texts specific to a particular function in a business environment are identified and an indication is given of industry specific and/or legislative requirements for each text.
•  Texts specific to a particular function in a business environment are produced in response to defined requirements.
• The implications of not following the industry specific or legislative requirements for a specific type of text are explained and an indication is given of the possible consequences of non-compliance
• Terminology and conventions specific to a particular function in a business environment are used appropriately

Identify and Collect Information Needed to Write a Text Specific to a Particular Function

Learning outcomes:

•  The intended or incidental audience for whom the text is to be written, are identified for a specific field or sub field in order to focus the information needs.
•  The purpose of the text is identified within a specific field or sub-field and according to the information.
• Questions are asked to help understand client needs and to focus information gathering
• Information required for the document is accessed from a variety of sources.
• Information accessed is checked for accuracy, bias, stereotypes, and other offensive details
• The focus of the proposed text is defined and decision is made about what information should be include d or omitted in order to ensure the focus
• A checklist is created to facilitate reflection and editing

Compose a Text using Plain Language for a Specific Function

Learning outcomes:

• A format and structure is selected for the text that is appropriate for the intended audience and function.
•  The main points to be included in the text are identified and the necessary supporting details are added.
• A first draft of the text is written that collates the necessary information in a rough framework.

Organise and Structure a Text Appropriately for a Business Function

Learning outcomes:

• • The first draft is checked to ensure that appropriate grammar has been used and where necessary the draft is rewritten in plain language using clear accessible language that avoids over-complex syntax.
  •  Different ways of presenting the same information are considered and used where these enhance the meaning of the text.
  • Technical or marketing terms and jargon are interpreted and rephrased in plain language or used appropriately in the correct context where the terminology is essential to the under standing of the text
  • All information is checked for accuracy, and factual correctness
  • The document is ordered to ensure that the sequence is logical and meaningful.

Present a Written Text for a Particular Function in a Business Environment

Learning outcomes:

• • A text type, format and layout are selected that is appropriate for the audience and purpose.
  •  Layout and formating techniques are used correctly to enhance the readability of the text.
  • Information in the document is evaluated in terms of its appropriateness for the intended audience and business function.
  • The final draft is proofread to check that it is completely correct.
  • The final copy is self assessed using a checklist based on the requirements of the writing task and the items on the checklist created, and collect information needed to write a text specific to a particular function.

Relate the purpose, content, form, frequency and recipients of a range of reports

Learning outcomes:

• • The regular reports are identified for a selected organisation.
  • The information needs of the organisa􀆟on are linked to the purpose of each identified report.
  • A template is drawn up for each report in the company specific format including the mandatory content headings.
  • A table is created listing each report, its purpose, the regular recipients and frequency of distribution.

Identify information sources and organisational procedures for obtaining & distributing information

Learning outcomes:

• • A table is created listing each report and the information sources required for input to the report.
  • The information sources are linked to specific headings within the report.
  • A table is drawn up listing each information source, from whom it is obtainable, when it is available, its level of confidentiality, and to whom it should be returned.
  • Company procedures for obtaining information sources are identified for each information source and linked to the table above.

Compile reports related to a selected business function

Learning outcomes:

• • The identified reports are compiled using current information.
  • The created templates are used to write the reports and any necessary modifications are made and noted, to ensure compliance with business requirements.
  • The identified information sources are used to provide the information required by the organistion.
  • The report is distributed in the required manner in time to meet the specified deadline.

Liaise with relevant parties and verify that reported information is in accordance with requirements

Learning outcomes:

• • A table is compiled listing each of the relevant recipients of the reports, a space for comments and an overall rating of the report in terms of whether it meets their information requirements and purpose.
  • The form is distributed to recipients and their comments evaluated to determine useful of report.
  • Possible amendments to reports are made in line with suggestions from recipients.