Frontline Reception Etiquette

Duration

This programme is run over 2 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Prerequisites

Learners should be competent in Communication at NQF Level 2.

Who Should Attend

This programme is intended for learners that are in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises).

Unit Standards

Monitor and Control Reception Area NQF 3 (4 credits)
(13928)

Learning outcomes:

• Monitor the maintenance of a clean and safe reception area as per organisational requirements.
• Monitor presentation of reception area.
• Monitor the implementation of security procedures in reception area.

Monitor and Control the Receiving and Satisfaction of Visitors NQF 3 (4 credits)
(13930)

Learning outcomes:

• Oversee the reception of visitors.
• Ensure that visitors are consulted according to organisational requirements.
• Monitor visitors' satisfaction.

Process Incoming and Outgoing Telephone Calls NQF 3 (3 credits)
(7790)

Learning outcomes:

• Make a decision to disclose information or not to accordance with organisational requirements.
• Take and transfer incoming calls, as well as messages in accordance with organisational requirements.
• Describe methods for dealing with abusive callers and emergency situations in accordance with organisational requirements