• Skip to primary navigation
  • Skip to main content

OFFICE SUPERVISORY LEARNERSHIPS

QCTO: Office Supervisor NQF 5

(SAQA ID 118740)
skills development
QCTO logo

Office Supervisor NQF 5

Qualification Overview Duration Delivery Method Who Should Attend Prerequisites Qualification Modules Course Outcomes The Secret To Success
Qualification Overview
Office Supervisor NQF 5 - Qualifications Overview

The purpose of this qualification is to prepare the learners to operate as efficient Office Supervisors. Office Supervisors plan, organise, lead and control office functions in a business environment.

The learners completing the qualification will be able to:
• Provide planning support on recruitment, selection, and disciplinary processes of an organisation.
• Organise and coordinate work activities with other work units or departments.
• Coach and mentor administrators in an office environment.
• Handle internal communications within an office environment.
• Handle conflicts and solve problems within an office environment.
• Ensure compliance with regulations and company procedures.
• Perform financial controls and reporting in an office environment.

Duration
Duration

This qualification is run over 18 months.

Delivery Method
Delivery Method

Training will take place using the tried-and-tested benefits of instructor-led learning, either face-to-face or virtually. 

Alternatively, individual learners can join an open group by clicking on the Enquire/Register Now button. 

Who Should Attend
Who Should Attend

The programme is intended for people who would like to upskill themselves for Supervisory or Junior Management positions.

Prerequisites
Prerequisites

We offer a thorough pre-assessment process to align learners to appropriate qualifications and levels. Entry requirements for this qualification include:

• NQF Level 4 Qualifications

Qualification Modules
Qualification Modules

Cluster 1: Work Coordination (35 credits)
(334101-000-00-KM-01, 334101-000-00-PM-02)

Cluster 2: Communication Skills (40 credits)
(334101-000-00-KM-02, 334101-000-00-PM-04)

Cluster 3: Conflict Resolution (10 credits)
(334101-000-00-PM-05)

Cluster 4: Human Resources Processes (10 credits)
(334101-000-00-PM-01)

Cluster 5: Coaching and Mentoring (10 credits)
(334101-000-00-PM-03)

Cluster 6: Office Compliance (35 credits)
(334101-000-00-KM-03, 334101-000-00-PM-06)

Cluster 7: Office Finance (10 credits)
(334101-000-00-PM-07)

Course Outcomes
Course Outcomes
    • Organise and coordinate work activities in an office environment.
    • Communicate effectively and manage internal stakeholders in an office environment.
    • Resolve conflicts in an office environment.
    • Plan, prepare and provide necessary support during recruitment, selection and disciplinary purposes.
    • Coach and mentor others in an office environment.
    • Identify compliance issues and ensure necessary office compliance.
    • Perform basic financial controls and reporting in an office environment.
The Secret To Success
The Secret To Success

A Learnership is an extremely complex  and often challenging project that requires:

Learner engagement, retention and completion is dependent on a number of key factors:

Choosing the right Learnership
Sourcing the right learners
Designing the right plan
Providing the right support
Enquire Now
Download Overview
Learnership Qualifications

Business Administration

NC - Business Administration Services NQF 3

FETC - Business Administration Services NQF 4

OC - Office Administration NQF 5

OC - Office Supervisor NQF 5

Business Management

NC - Management NQF 3

FETC - General Management NQF 4

NC - General Management NQF 5

NC - Customer Management NQF 5

Contact Centre

OC - Contact Center Manager NQF 5

 

Information Technology

NC - End User Computing NQF 3

FETC - Technical Support NQF 4

FETC - Systems Development Level 4

OC - Cloud Administrator NQF 4

OC - Internet-of-Things Developer NQF 4

OC - Data Science Practitioner NQF 5

NC - Systems Support NQF 5

Insurance

OC - Long-Term Insurance Advisor NQF 5

 

Marketing

OC - Marketing Coordinator NQF 5

New Venture Creation

NC - New Venture Creation NQF 2

FETC - New Venture Creation NQF 4

Project Management

OC - Project Management NQF 5

Training and Development

OC - Training and Development Practitioner NQF 5

Wholesale & Retail

OC - Store Person NQF 2

OC - Sales Assistant (Retail Sales Advisor) NQF 3

OC - Dispatching & Receiving Clerk NQF 3

OC - Retail Supervisor NQF 4

OC - Supply Chain Practitioner NQF 5

OC - Retail Store Manager NQF 6

 

 

LEARNERSHIP BENEFITS

Learnership_benefits_2

RELATED QUALIFICATIONS

NC: Contact Centre & Business Process Outsourcing Support NQF 3

OC: Contact Centre Manager NQF 5

NC: Generic Management: Customer Management NQF 5

NC: Generic Management: Customer Management NQF 5

NC: Generic Management: General Management NQF 5

NC: Generic Management:
General Management NQF 5

NC: Generic Management: General Management NQF 3

We are here to help guide you. Contact us to learn more.

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

Careers
Privacy Policy / POPI

Recent Post

iLearn named one of SA’s fastest growing companies

Celebrating Excellence at iLearn: Awards 2025

AI, Data, & the Rise of Skills-Based Learning in South Africa (2025 & Beyond)

Find Us

Tel:  0861 ILEARN

Johannesburg

Cape Town

Durban

Port Elizabeth

Follow Us

© 2025 iLearn | All Rights Reserved | Privacy Policy

Are you a Learner wanting to join a Learnership? Click here

Are you a Learner wanting to join a Learnership?
Read more

Are you a Learner wanting to join a Learnership?
Read more

How to get more B-BBEE points for less
5 reasons Business Skills have become more important
How to manage retrenchments responsibly

Are you a Learner wanting to join a Learnership?

Are you a Company needing more info?

We’ve updated our Privacy Policy to better reflect how we collect, use and share your information.