ACCREDITED SKILLS PROGRAMME
This programme is intended to assist learners with the ability to identify and solve problems which are related to the processing of calls. Learners will learn to work effectively with others within the workplace in order to process incoming and outgoing calls in the most efficient and effective way. They will be able to organise their activities responsibly and effectively to ensure no interruptions to switchboard operations occur. They will also be taught how to collect, analyse, organise and critically evaluate information during the processing of all incoming and outgoing calls. They will learn how to communicate effectively with all telephone callers to maintain or enhance the company image and provide required information to callers.