CONTACT CENTRE LEARNERSHIPS
QCTO: Contact Centre Manager NQF 5
(ID 32Q320152342855)
Qualification Overview
Duration
Delivery Method
Who Should Attend
Prerequisites
Qualification Modules
Course Objectives
The Secret To Success
Qualification Overview
Qualifications Overview
The purpose of this qualification is to prepare aspiring leaders to operate as Contact Centre Managers.
The qualification will provide learners with skills and knowledge on how to perform the below tasks:
• Manage and control the costs of a contact centre.
• Manage and control operational planning and the achievement of operational targets.
• Manage personnel employed in a contact centre.
• Manage customer and supplier relations.
• Manage and assure the achievement of contact centre quality standards.
• Manage and control the efficiency of contact centre processes and technology.
Duration
Delivery Method
Who Should Attend
Prerequisites
Qualification Modules
Course Objectives
The Secret To Success
| Learnership Qualifications |
LEARNERSHIP BENEFITS
