ACCREDITED SKILLS PROGRAMME
Outbound Contact Centre Skills
Overview
Overview
This programme is intended to assist learners with the ability to identify and solve customer problems by using creative thinking. They will learn to work effectively with others as members of the team in determining follow up or escalation requirements. They will also learn how to collect, analyse and critically evaluate relevant client information pertaining to in-bound Contact Centre operations. Furthermore, to this, the learners will learn the importance of communicating effectively with customers verbally during all interactions..
Duration
Delivery Method
Who Should Attend
Prerequisites
Unit Standards
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