ACCREDITED SKILLS PROGRAMME
Service Levels and Statistical Data
Learners participating in this programme will be able to work effectively with others in achieving the service level requirements. They will have the ability to demonstrate an understanding of the world as a set of related systems by recognising the meeting and maintenance of service levels on the overall success of the organisation. The learners will also be able to collect, analyse, organise and critically evaluate Contact Centre data and statistics, as well as communicate effectively when presenting statistical data to others.