logo_ilearn

ACCREDITED SKILLS PROGRAMME

Manage Staff

<img width="236" height="236" class="fl-photo-img wp-image-120" src="https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo.png" alt="Service seta logo" itemprop="image" title="Service seta logo" srcset="https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo.png 236w, https://www.ilearn.co.za/wp-content/uploads/2018/07/Service-seta-logo-150x150.png 150w" sizes="(max-width: 236px) 100vw, 236px" />

Overview Duration Delivery Method Prerequisites Unit Standards

Overview

Overview

The programme is intended for learners to be able to analyse policies, procedures, agreements and conditions of employment applicable at the workplace environment and take the full responsibility to optimise and maintain efficiencies in policies. The learner will be able to identify trends and have the ability to implement acceptable systems to deal with this.

Learners will be able to identify and solve problems using critical and creative thinking processes to solve motivational problems in relation to self and others. They will be able to work effectively with others as a member of a team, group, organisation or community to create a motivating environment.

Duration

Delivery Method

Prerequisites

Unit Standards

Unit Standards

Implement and manage human resource and labor relation policies and acts NQF 5 (9 credits)
(116394)

Learning outcomes:

Be responsible for the development and maintenance of effective human resource policies and practices
Be responsible for the drafting of job descriptions, recruitment, selection panels, and employment contracts.
Be responsible for the institute and facilitation of disciplinary policies, actions and hearings.
Develop, facilitate and monitor disciplinary policy, process and procedures.
Institute performance evaluation committees and manage the performance evaluation process.
Participate in the implementation of applicable labour legislation.

Explain and apply the concept, principles and theories of motivation in a leadership context NQF 4 (6 credits)(120389)

Learning outcomes:

Explain the concept of motivation and its importance in enhancing performance levels.
Explain and apply theories of motivation in a leadership context.
Apply techniques to enhance self-motivation and leadership performance.
Applying strategies to motivating others in a leadership context.

Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Bridging the Gap

Communication and Numeracy

Computer Literacy

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage Marketing and Sales

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Using the Internet

Management

Diversity and Conflict Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

Performance Management

The Code Of Conduct And Customer Service Standards

Time Management

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Change Management

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

Relationship Management