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ACCREDITED SKILLS PROGRAMME

Understanding Marketing

SETA Learnership Training Services
Overview Duration Delivery Method Prerequisites Unit Standards
Overview
Overview

This programme is designed to assist learners in defining marketing pertaining to SMMEs and how market segmentation, positioning and the competitive environment impacts the SMME. They will also be able to seek and resolve customer service problems in SMMEs. Learners will be able to develop an understanding of the way market mechanisms operate in a new venture. The programme will also address the economic realities of South Africa and the role new ventures play in job creation.

Duration
Duration

This programme is run over 2 days.

Delivery Method
Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Prerequisites
Prerequisites

Learners to be competent in Computer Literacy, Mathematical Literacy and Communications at NQF Level 4.

Unit Standards
Unit Standards

Explain marketing for SMMEs NQF 5 (6 credits)
(115857)

Learning outcomes:

  • Identify and define marketing within the SMME environment.
  • Describe market segmentation and market segmentation processes for SMMEs.
  • Explain positioning strategies for chosen segments.
  • Explain the nature and the extent of the competitive environment for SMMEs.
  • Maintain customer satisfaction and relationships.

Demonstrate an understanding of the function of the market mechanisms in a new venture NQF 4 (5 credits)(263514)

Learning outcomes:

  • Explain the free market system in terms of perfect and imperfect competitive markets.
  • Analyze the interaction of demand and supply in price determination.
  • Analyze the factors that influence economic activity.
  • Describe the development and significance of markets.

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Understanding market segmentation

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Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

Bridging the Gap

Computer Literacy

Work Readiness

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Debt Recovery

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage People

Manage Marketing and Sales

Manage Staff

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Client Server Networking

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Database Access

Data Communication and Networking Support

Design a LAN for Developmental Office and Enterprise Development

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Network, Concepts, Architecture and Standards

Using the Internet

Work Effectively as a Team Member within a Developmental Project Environment

Management

Change Management

Diversity and Conflict Management

Ethics and Knowledge Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

People Management

Performance Management

Presentation Skills

Relationship Management

Results-based Management

The Code Of Conduct And Customer Service Standards

Time Management

Leadership

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Close a Deal with a Customer

Customer Management

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

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iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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