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ACCREDITED SKILLS PROGRAMME

Microsoft Word

MictSETA Learneship Services
Overview Duration Delivery Method Prerequisites Unit Standards
Overview
Overview

This programme is intended for people who need to use advanced formatting for documents using a GUI-based word processor, either as a user of computers or as basic knowledge for a career needing this competency, like in the ICT industry. Learners will be able to organise and manage oneself and one`s activities responsibly and effectively by switching control between documents and manipulating text between documents. They will also understand how the application of tables and columns for documents work, as well as the importance of setting up the necessary files to merge documents. .

Duration
Duration

This programme is run over 4 days.

Delivery Method
Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Prerequisites
Prerequisites

The learner must be competent in Communication and Mathematical Literacy at NQF Level 2.

Unit Standards
Unit Standards

Use a Graphical User Interface (GUI)-Based Word Processor to Format Documents NQF 2 (5 credits)
(117924)

Learning outcomes:

  • Work with multiple documents within a word processing application.
  • Format text using a word processing application.
  • Format paragraphs.
  • Format pages within an existing word processing document.
  • Format an existing word processing document.
  • Templates are used and created to facilitate ease of use in future, by having default options when starting a new word processing document.

Use a GUI-Based Word Processor to Enhance a Document Using Tables and Columns NQF 3 (5 credits)
(119078)

Learning outcomes:

  • Create and edit a table.
  • Format a table according to given requirements.
  • Create and edit columns in a document..
  • Format a column in a document.

Use a GUI-Based Word Processor to Create Merged Documents NQF 3 (3 credits)

(116942)

Learning outcomes:

  • Describe the uses of merged documents.
  • Create a merged document.

Review and create documents using a Graphic User Interface (GUI)-based word processor NQF 3 (7 credits)
(258898)

Learning outcomes:

  • Insert and delete sections within a document while maintaining document integrity.
  • Insert, edit, and delete headers and footers within a document..
  • Facilitate online review of documents using comments and tracking changes.
  • Create and use styles in a document.
  • Create, edit and/or delete references in a document.
  • Create, edit, and use electronic links in a document.

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Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

Bridging the Gap

Computer Literacy

Work Readiness

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Debt Recovery

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Identify and Demonstrate Entrepreneurial Ideas and Opportunities

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage People

Manage Marketing and Sales

Manage Staff

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Client Server Networking

Computer Programming Principles and Fundamentals

Computer Systems and the Use of Computer Technology in Business

Computer Technology Principles

Computer Technology Principles and Support

Configure, Operate and Administer Server Computer and Peripherals

Database Access

Data Communication and Networking Support

Design a LAN for Developmental Office and Enterprise Development

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Network, Concepts, Architecture and Standards

Using the Internet

Work Effectively as a Team Member within a Developmental Project Environment

Management

Change Management

Diversity and Conflict Management

Ethics and Knowledge Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

People Management

Performance Management

Presentation Skills

Relationship Management

Results-based Management

The Code Of Conduct And Customer Service Standards

Time Management

Leadership

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Close a Deal with a Customer

Customer Management

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

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iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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