Duration

This programme is run over 4 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

The programme is intended for anyone who is working in, or entering the workplace in the area of Organisational Communication or Project Management.

Prerequisites

The learner must be competent in Communication at NQF Level 3.

Unit Standards

Participate in groups and/or teams to recommend solutions to problems NQF 4 (3 credits)
(14920)

Learning outcomes:

• Contribute to team problem solving
• Contribute to group and/ or team functions

Supervise customer service standards NQF 4 (8 credits)
(118028)

Learning outcomes:

• Implement customer service standards in accordance with the prescribed organisational requirements
• Improve customer service standards
• Oversee the handling of customer queries and complaints

Work as a project team member NQF 4 (8 credits)
(120379)

Learning outcomes:

• Demonstrate an understanding of working as a member of a team
• Collaborate with other team members to improve performance
• Participate in building relations between team members and other stakeholders
• Respect personal, ethical, religious and cultural differences to enhance interaction between team members
• Use a variety of strategies to deal with potential or actual conflict in a project team

Handle a range of customer complaints NQF 4 (4 credits)

(252210)

Learning outcomes:

• Identify the customer's problem
• Commit to solving customer's complaint
• Arrange appropriate planning and solution to the customer's problem
• Communicate with all stakeholders
• Provide practical business solutions