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ACCREDITED SKILLS PROGRAMME

Human Resources Management

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Overview Duration Delivery Method Who Should Attend Prerequisites Unit Standards

Overview

Overview

This programme will provide learners with the ability to identify and solve people development problems using critical and creative thinking. Learners will be able to work as a member of a team in planning, promoting and managing the implementation of people development processes in a unit. Learners will also learn how to monitor the performance of team members, as well as work as a team member in planning, promoting and managing the implementation of a performance monitoring system.

Furthermore, learners will gain knowledge on how to recruit and select people for defined positions within an organisation or within the personnel recruitment industry. Persons credited with this programme can prepare, recruit and select suitable candidates according to ability and potential.

Duration

Delivery Method

Who Should Attend

Prerequisites

Unit Standards

Unit Standards

Lead People Development and Talent Management NQF 5 (8 credits)
(252029)

Learning outcomes:

Analyze education, training and development needs of members of a unit.
Record the results of the training needs analysis.
Compile a people development plan for a unit.
Manage the implementation of the people development plan of a unit.

Monitor and Evaluate Team Members Against Performance Standards NQF 5 (8 credits)
(252034)

Learning outcomes:

Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct performance review interview.

Recruit and Select Candidates to Fill Defined Positions NQF 5 (9 credits)
(12140)

Learning outcomes:

Plan and prepare for recruitment and selection.
Recruit applicants.
Select staff.

Select and Coach First Line Managers NQF 5 (8 credits)
(252035)

Learning outcomes:

Select first line manager for a specific position.
Plan the coaching process of a first line manager.
Coach selected first line manager.
Monitor and measure the results of coaching sessions.

Accredited Skills Programmes

Business Adminstration

Business and Office Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Bridging the Gap

Communication and Numeracy

Computer Literacy

Contact Centre

Call Management

Customer and Sales Techniques

Customer Interaction

Implement Contact Centre Activities

Inbound Contact Centre Skills

Outbound Contact Centre Skills

Performance and Coaching

Problem Solving Skills

Service Excellence

Service Levels and Statistical Data

Team Performance and Safety Awareness around the Workplace

Time and Stress Management

Entrepreneurship

Create a Business Plan

Deal with HIV/AIDS

Finance And Set Up A New Venture

Improve New Venture Performance

Manage Customer Service

Manage Contracts And Production

Manage Administration And Negotiate An Agreement

Manage Finances

Manage Marketing and Sales

New Venture Financial and Industry Aspects

Produce a Business Plan

Research and Viability of a New Venture ideas

Understanding Marketing

Information Technology

Introduction to Computers

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Using the Internet

Management

Diversity and Conflict Management

Human Resources Management

Leadership and Motivational Skills

Organisational Standards and Performance Monitoring

Performance Management

The Code Of Conduct And Customer Service Standards

Time Management

Project Management

Assist with Project Implementation

Assist with Project Planning

Participate in Project Budgeting and Risk Management

Project Management Introduction

Supervise a Project Team

Sales & Marketing

Change Management

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Marketing Customer Interaction

Marketing Ethics and Code of Conduct

Marketing Information

Marketing Strategies

Marketing Resources

Relationship Management