ACCREDITED SKILLS PROGRAMME

The Code Of Conduct And Customer Service Standards

Overview Duration Delivery Method Prerequisites Unit Standards

Overview

This programme will provide learners with the ability to monitor the recording of a customer’s order verbally, as well as monitor the acceptance and recording of a customer's written order. Learners will also be able to monitor the completion and administering order procedures and documentation and confirm and distribute orders while ensuring the sales team follow up on orders and ensure that the customer is satisfied. They will be able to identify and solve problems pertaining to the way the sales team reacts to issues around orders, deliveries and stock in an organisation.

They will also be able to identify and solve problems pertaining to the communication of products, features, advantages and benefits. They will learn how to put together an action plan to improve service standards developed within the constraints and priorities of the organisation.

Duration

Delivery Method

Prerequisites

Unit Standards

Conduct a structured meeting NQF 4 (5 credits)
(242816)

Learning outcomes:

Prepare for a meeting
Conduct a meeting
Demonstrate techniques to deal with differing views during a meeting
Distribute records for a meeting

Apply the organisation's code of conduct in a work environment NQF 4 (5 Credits)
(242815)

Learning outcomes:

Explain the concept of ethics in relation to the 'moral compass'
Describe the role of a code of conduct in a work environment according to ethical
principles
Uphold the code of conduct within the work team

Monitor the level of service to a range of customers NQF 4 (5 Credits)
(242829)

Learning outcomes: