Customer Sales Management

Duration

This programme is run over 5 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Prerequisites

Learners must be competent in:

• Further Education and Training Certificate in Contact Centre Operations NQF 4 or
• National Certificate in Marketing NQF 4 or
• An equivalent qualification at NQF 4

Unit Standards

Identify Product Features, Advantages and Benefits to the Customer NQF 5 (10 credits)
(10045)

Learning outcomes:

• Identify needs of the customer
• Present features, advantages and benefits to the customer.
• Demonstrate features, advantages and benefits.

Close a Deal with a Customer NQF 5 (5 credits)
(10047)

Learning outcomes:

• Apply personal selling skills to sell products or services.
• Apply closing techniques to sell products or services.

Develop Customer Needs and Relationships NQF 5 (16 credits)
(10067)

Learning outcomes:

• Initiate interpersonal communication with customers.
• Assess and respond to customer needs.
• Maintain and improve customer relationship.