Relationship Management

Duration

This programme is ran over 3 days.

Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators.

Who Should Attend

This programme is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads.

Prerequisites

Learners to be competent in Communication, Mathematical and Computer Literacy at NQF Level 4 or equivalent.

Unit Standards

Devise and apply strategies to establish and maintain workplace relationships NQF 5 (6 credits) (252027)

Learning outcomes:

• Liaise and network with internal and external stakeholders.
• Devise and apply a strategy to establish constructive relationships with manager(s).
• Identify and minimize personal conflict in a unit.
• Devise and apply a strategy to establish constructive relationships with team members in a unit.

Manage a diverse work force to add value NQF 5 (6 credits) (252043)

Learning outcomes:

• Demonstrate knowledge and understanding of diversity in the workplace.
• Demonstrate understanding of the reality of diversity and its value in a unit.
• Manage team members considering similarities and differences.
• Deal with disagreements and conflicts arising from diversity in a unit.

Use communication techniques effectively NQF 5 (8 credits) (12433)

Learning outcomes:

• Discuss and explain a range of written and oral communication techniques used in the workplace.
• Lead discussions and chair meetings
• Generate a variety of workplace reports using various data gathering techniques.
• Deliver presentations