ACCREDITED SKILLS PROGRAMME

Supervisory Activities

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Overview
Overview
Overview

This programme will assist learners to be able to identify and solve problems within the context of streamlining operations, in which responses display that decisions using critical and creative thinking have been used. They will also be able to work effectively with others as a member of the team in organising collation activities as well as communicating effectively when providing feedback. Learners will be able to organise and manage one's activities when planning monitoring activities and streamlining plans.

Duration
Prerequisites
Unit Standards
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Accredited Skills Programmes

Communication and Numeracy

Computer Literacy

Business and Office Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Care

Human Resources Management

Diversity and Conflict Management

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Supervise a Project Team

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness