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ACCREDITED SKILLS PROGRAMME

Using the Internet

Mict logo
Overview Duration Prerequisites Unit Standards
Overview
Overview

The programme is intended for people who need to use a GUI-based web browser to search for information on the Internet, either as a user of computers or as basic knowledge for a career in the ICT industry. It is designed to assist the learners to identify, solve problems and make decisions in relation to the current systems development environments. They will learn how to locate information on the internet as well as organise information using the web browser.

Duration
Duration

This programme is run over 3 days.

Prerequisites
Prerequisites

The learner must be competent in Communication and Mathematical Literacy at NQF Level 1.

Unit Standards
Unit Standards

Use Computer Technology to Research a Computer Topic NQF 4 (3 credits)
(114076)

Learning outcomes:

  • Plan the research of a computer topic.
  • Conduct research of a computer topic using computer technology.
  • Present the results of research of a computer topic using computer technology.

Demonstrate an Understanding of the Principles of the Internet and the World-Wide-Web NQF4 (3 credits)
(115391)

Learning outcomes:

  • Explain the principles of the internet and the world-wide-web.
  • Explain how the world-wide-web incorporates the various internet applications.

Use a Graphical User Interface (GUI)-Based Web-Browser to Search the Internet NQF 2 (4 credits)
(116931)

Learning outcomes:

  • Understand the concepts and terms of the Internet.
  • Explain legal and ethical issues in relation to Internet use.
  • Use a Graphical User Interface (GUI)-based browser to display a given webpage.
  • Adjust settings to customize the view and preferences of the browser application.
  • Navigate on the Internet.
  • Use a Search Engine to locate given information specifications.
  • Obtain information from a website.
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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