Information Technology: Technical Support (NQF 4) – Blended Learning

//Information Technology: Technical Support (NQF 4) – Blended Learning

Information Technology: Technical Support (NQF 4) – Blended Learning

Blended Learning

The new IT Tech Support Learnership is based on a cutting-edge new Learnership model that uses blended learning: an approach that innovatively takes advantage of new technology while recognizing the tried and tested benefits of onsite learning. Blended learning is paving the way for future learning.

The online learning offers exceptional convenience, pace, choice, affordability and flexibility. However, the classmate interaction in a face-to-face learning environment, guided by expert facilitators who keep learners focused and motivated, brings structure to the learning experience.

This Learnership provides South Africans with the opportunity to gain an internationally recognised IT certification, in addition to a local SAQA qualification.

Companies implementing this new qualification can now also take advantage of the benefits afforded to other NQF-accredited qualifications, namely skills grants, tax rebates and an increase in points on their BBBEE scorecards.

SKU: OS0110 Category: Tag:


The Tech Support Learnership is designed for anyone who wants to pursue a career in the computer industry, specifically in the IT sub-field of Systems Support (assisting with software, hardware, electronics and networks), or anyone who intends to study further in the field of Systems Support. This Learnership is both locally and internationally accredited. Locally, it is accredited at NQF Level 4, earning the learner 204 credits. The internationally accredited certifications are CompTia Network+ and CompTia A+.


What makes this type of Learnership unique is that candidates will only need to attend nine days of the traditional 30 days of classroom training over the course of the 12 month Learnership. The rest of the training will take place via online course content, video-based facilitation and practical labs.


Entry requirements (learning assumed to be in place)

  • English Literacy at NQF level 3
  • Mathematical Literacy at NQF level 3
  • Competency in skills gained at the further education and training band.
  • Competency in “Participating in formal meetings” at NQF Level 2.
  • The ability to use a personal computer competently. This learning can be acquired through formal study, learnerships or in on-the-job training in the workplace. The nature of the IT field means that competence is developed experientially, therefore recognition of prior learning will allow people with these valuable competencies to be assessed and recognised formally. The learner will be required to submit a portfolio of evidence of relevant experience, in a prescribed format. The assessor and learner will decide jointly on the most appropriate assessment procedures, subject to the assessment rules of the relevant ETQA. Learning assumed to be in place must be assessed by the assessor prior to any assessment relating to this qualification.

Course Content

Learning Programme 1:
Computer Technology Principles & Support
(66 credits)
(114636, 14921, 14917, 14932, 14937, 14922, 10313, 14908, 252210, 14919)

Learning Programme 2:
Data Communication and Networking Support
(56 credits)
(14913, 14926, 14944, 14963, 14928, 14947, 14942, 14953, 14931)

Learning Programme 3:
Communicate Effectively in a Technical Support Environment
(48 credits)
(119472, 119457, 119467, 119465, 119469, 12154, 119462, 119459, 14927, 14920)

Learning Programme 4:
Mathematical Literacy
(16 credits)
(7468, 9015, 9016)

Course Objectives

On completion, learners will be able to:

  • Understand different types of computer systems, the use of computer technology in business and computer technology principles.
  • Provide a variety of support services to users of IT.
  • Apply problem solving techniques to solve user technical problems.
  • Review customer usage of IT support services and implement specified improvements to the support services.
  • Apply a range of IT technical skills and knowledge to meet user needs.
  • Deal directly with customer staff.
  • Understand the structure of a Systems Support team, and work effectively as a team member.
  • Communicate effectively with fellow IT staff and users of information systems.
  • Select and use materials and equipment safely for technological purposes.


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