BUSINESS SKILLS SHORT COURSES

Email Management Training Course

Course Overview Duration Delivery Method Who Should Attend Prerequisites Course Content The Secret To Success

Course Overview

Email Management Training - Course Overview

Designed to enhance productivity, save time, and access information quickly. Includes everything e-mail once promised — before it became the labor-intensive, time-consuming daily grind it is today.

The core objectives are:

Take control of incoming e-mail to reduce inbox clutter and increase efficiency.
Learn about Microsoft Outlook® tools for automating e-mail management tasks.
Rethink outgoing e-mail use and practices for improved time management.
Assess and implement personal and organizational e-mail management policies, because it will maximize productivity and minimize wasted time, effort, and resources.

Duration

Delivery Method

Who Should Attend

Prerequisites

Course Content

Section 1: Taking Control of Incoming E-Mail

Easing Congestion in Your Inbox

Tip 1: Set Your Own Personal E-Mail Usage Policy
Tip 2: Set Auto Send/Receive to Limit Interruptions
Tip 3: Analyze Incoming Messages with a Critical Eye
Tip 4: Don't Succumb to an E-Mail Sender's Crisis
Tip 5: Acknowledge Legitimate E-Mail Promptly
Tip 6: Set Up Folders to Organize E-Mail
Tip 7: Purge Insigniﬁcant E-Mail at Day's End
Tip 8: Clear Inbox Clutter
Tip 9: Reduce Spam Intake
Tip 10: Delete Spam As Soon As It Arrives
Tip 11: Subscribe with Care to E-Mail Lists
Tip 12: Add a Smartphone to Your Management Toolbox
Tip 13: Minimize Personal E-Mail Use at Work
Tip 14: Assign a "Gatekeeper" to Handle Your E-Mail
Tip 15: Challenge Yourself to Disconnect
Tip 16: Check E-Mail on Sunday to Jump Start the Workweek

Section 2: Automating E-mail Management with Microsoft Outlook(r)

Applying Outlook to Your Inbox

Tip 17: Visit Microsoft Oﬃce Online for Expert Advice
Tip 18: Skim Messages for Fast Action
Tip 19: Flag Messages for Follow-Up
Tip 20: Arrange Incoming Messages by Conversa􀀁on
Tip 21: Perform E-Mail Magic with the Rules Wizard
Tip 22: Find E-Mail Quickly with Search Folders
Tip 23: Archive E-Mail with Outlooks

Section 3: Managing Your Outgoing E-Mail

Respecting Others' Time

Tip 24: Determine the Right Medium for the Message
Tip 25: E-Mail Less and Build Better Relationships
Tip 26: Reply Courteously-and Sparingly
Tip 27: Copy with Care
Tip 28: Use Bcc to Control Replies
Tip 29: Write Subject Lines with Real Oomph!
Tip 30: Streamline Your Messages
Tip 31: Set up an Electronic "Signature"
Tip 32: Use Caution When Forwarding E-Mail
Tip 33: Mind Your Electronic Manners
Tip 34: Keep Instant Messaging (IM) Professional
Tip 35: Don't Be a BlackBerry Bully
Tip 36: Send Business Records via Registered Email(r)

The Secret To Success

The Secret to Success

Short courses are an easy and effective way to upskill your employees, because it enables them to apply their new knowledge in your workplace immediately.