SKILLS PROGRAMMES

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Skills Programmes

Skills Programme Benefits

The Secret To Success

SKILLS PROGRAMMES

Skills programmes are short practical courses addressing specific needs within a company or industry. Courses may last one to four days and consist of either one or several unit standards. A learner may obtain credits towards a registered qualification through completing appropriate skills programmes. iLearn offers skills programmes that cover a variety of categories.

Business and Office Administration

Business Etiquette and Ethics

Call Management

Close a Deal with a Customer

Communication and Numeracy

Computer Literacy

Create a Business Plan

Customer and Sales Techniques

Customer Care

Customer Sales Management

Customer Service Skills and How to Conduct a Successful Meeting

Develop Customer Needs and Relationships

Diversity and Conflict Management

Finance and Set Up a New Venture

Frontline Reception Etiquette

Human Resources Management

Identify Product Features, Advantages and Benefits to the Customer

Introduction to Computers

Introduction to Computers

Manage Staff

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance and Coaching

Performance Management

Planning and Coordinating Business Meetings

Research and Viability of a New Venture

Service Levels and Statistical Data

Supervise a Project Team

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

The Code Of Conduct And Customer Service Standards

Time and Stress Management

Time Management

Understanding Marketing

Using the Internet

Microsoft Access

Work Readiness

Communication and Numeracy

Computer Literacy

Business and Office Administration

Business Etiquette and Ethics

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Care

Introduction to Computers

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Diversity and Conflict Management

Human Resources Management

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Supervise a Project Team

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

The Code Of Conduct And Customer Service Standards

Time Management

Microsoft Access

Work Readiness

SKILLS PROGRAMME BENEFITS

Benefits- short courses_4

THE SECRET TO SUCCESS

Skills programmes are an easy and effective way to upskill your people. These programmes enable them to apply their new knowledge in your workplace immediately.

Success requires:

0 a desire to learn
0 effective engagement
0 practical application
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Key factors:

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