BUSINESS MANAGEMENT LEARNERSHIPS
NC: Generic Management: Customer Management NQF L5
(SAQA ID 59201Linked to LP 60273) - 164 credits
A person acquiring this qualification will be able to manage customers as well as front-line managers in an organisation. Front-line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
- Initiating, developing, implementing and evaluating operational strategies, projects and action plans
- Recommending change within teams and/or the organisation to improve the effectiveness of the organisation (where appropriate),
- Monitoring and measuring performance, as well as applying continuous or innovative improvement interventions in the organisation in order to attain its desired outcomes.
The learners will be taught the importance of customer satisfaction and will thereby be able to contribute towards the achievement of the objectives and vision of the organisation. They will learn how to build relationships using communication processes (both vertically and horizontally within the organisation), with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.