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  • ABOUT US
  • ACCREDITED LEARNING
    • Instructor-led Skills Programmes
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  • SHORT COURSES
    • Business Etiquette
    • Developing Positive Assertiveness
    • IT Technical Courses
    • Risk Taking
    • Business Communications Skills
      • – Business Communication
      • – Business Writing Skills
      • – Email Management
      • – Interpersonal Skills
      • Conflict Management Courses
        • – Conflict Management
        • – Emotional Intelligence
        • – Managing Anger Methods
      • Project Management Courses
        • – Project Management Fundamentals
      • Leadership Skills
        • – Goals and Goal Setting
        • – Leadership
        • – Leading Through Change
        • – Leadership Skills for Women: Achieving Impact as a Manager
        • – Meeting Skills for Leaders
        • – Plan Your Work
        • – Professionalism in the Office
    • Microsoft Office
      • – Microsoft Access
      • – Microsoft Excel
      • – Microsoft Outlook
      • – Microsoft Project
      • – Microsoft Publisher
      • – Microsoft Visio
      • – Microsoft Word
    • Sales and Marketing Courses
      • – Customer Service
      • – Negotiation skills
    • – Preventing Violence In The Workplace
    • – Project Management
    • – Women in Leadership
    • – Working in Teams
    • Management Courses
      • – Motivating Employees
      • – Stress Management
      • – Time Management
      • – Managing Anger Methods
      • – Business Management
      • – Dynamic Decision Making
      • – Managing your Teams in a Remote or Virtual Environment
      • – Performance Management
      • – Secrets to Management Success
      • – Microsoft PowerPoint
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        • – WealthyCouples
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BUSINESS SKILLS SHORT COURSES

Professionalism in the Office

Course Overview Duration Delivery Method Who Should Attend Prerequisites Course Content The Secret To Success
Course Overview
Professional Training Course Overview

This professional training course is designed to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

The core objectives of this course are:

  • To help you position yourself as a professional
  • To discuss techniques for enhancing your professional image
  • To provide ideas for expanding skills and responsibilities
  • To describe practical ways to communicate for better results
  • To provide tips for building relationships and networks

 

Duration
Duration

6 Hours.

Delivery Method
Delivery Method

Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.

Who Should Attend
Who Should Attend

The course is recommended for candidates that want to learn about different roles with the advent of new communication tools and the many changes in the workforce.

Prerequisites
Prerequisites

This course is designed for the student who has little or no experience.

Course Content
Course Content

Section 1: Positioning Yourself as a Professional

  • Developing a "Big Picture" Viewpoint
  • It's Your Choice
  • Your Attitude and Your Job
  • What Is an Office, Anyway?
  • Taking Action

Section 2: Enhancing Your Professional Image

  • Assessing Your Image
  • The Benefits of a Professional Image
  • Updating Your Office Skills
  • Becoming More Marketable
  • Looking Professional
  • Non-Verbal Communication or Body Language
  • Remaining Politically Correct

Section 3: Expanding Your Skills

  • Enhancing Your Role
  • Prioritizing Work Overload
  • Setting Priorities
  • Time-Management Tips
  • Identify Your Stressors
  • Long-Range Planning
  • Using Project-Management Techniques
  • Decision Making in Six Easy Steps
  • Rate Your Decision-Making Skills

Section 4: Communicating for Results

  • Communication Skills
  • Writing with Confidence
  • Writing E-Mails
  • Make Every Letter a Sales Letter
  • Conveying Bad News Tactfully
  • How Well Do You Listen?
  • Effective Presentation Skills
  • Using Laptops and LCD Panels Effectively
  • Techniques for Videoconferencing
  • Planning for Meetings
  • Becoming an Effective Facilitator
  • When Your Manager Travels to a Meeting

Section 5: Building Relationships and Networks

  • Interpersonal Skills
  • Understanding Your Personality
  • Building a Network
  • Professional Organizations
  • Resolving Conflict in Your Office
  • You and Your Manager: A Unique Relationship
  • Limiting Interruptions
The Secret To Success
The Secret to Success

Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.

Knowing the learning and development needs
Choosing the right content and level
Matching a trainer to your company culture
Obtaining feedback at relevant intervals

Follow us on YouTube to watch the overview of all our courses

Enquire Now
Short Courses

Business Skills

Developing Positive Assertiveness

CBP - Business Etiquette

CBP - Conflict Management

CBP - Dynamic Decision Making

Emotional Intelligence

Interpersonal Skills

Time Management

Telephone Courtesy and Customer Services

Communications

Business Communication

Business Writing Skills

Effective Presentation Skills

English Grammar for Business

Presentation Skills

Leadership

CBP - Leadership

CBP - Leading Through Change

Leadership Skills for Women Achieving Impact as a Manager

Women in Leadership

Management

CBP – Business Management

CBP – Motivating Employees To Be Their Best

CBP – Secrets to Management Success

Performance Management

Finance for Non-financial Managers

Managing your Teams in a Remote or Virtual Environment

Microsoft Office

Word 2016 - Beginner

Word 2016 - Intermediate

Word 2016 - Advanced

Excel 2016 - Beginner

Excel 2016 - Intermediate

Excel 2016 - Advanced

PowerPoint 2016 - Beginner

PowerPoint 2016 - Intermediate to Advanced

Outlook 2016 - Beginner

Outlook 2016 - Intermediate

Access 2016 - Beginner

Access 2016 - Intermediate

Access 2016 - Advanced

Publisher 2016

Visio 2016 - Beginner

Visio 2016 - Intermediate

Project 2016 - Beginner

Project 2016 - Intermediate

Money Management

WealthyMe

WealthyCouples

 

Project Management

CBP - Project Management

Project Management Fundamentals

Project 2016 - Beginner

Project 2016 - Intermediate

Sales and Marketing

Customer Service

Negotiation skills

Sales

SHORT COURSE BENEFITS

Benefits of iLearn Short Courses

OTHER BUSINESS SKILLS COURSES

Business Etiquette Short Course

Business Etiquette

Conflict Management

Emotional Intelligence Short Course

Emotional Intelligence

We are here to help guide you. Contact us to learn more.

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iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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