BUSINESS SKILLS SHORT COURSES
Certified Business Professional (CBP)
Successful completion of this course will increase your knowledge and ability to:
6 Hours. Training times can be arranged in more manageable sessions of 3 hours over 2 days.
Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.
This course is recommended for human resources, business leaders, senior executives, managers, supervisors, and front-line workers.
This course is designed for the student who has little or no experience.
1. Understanding Conflict
2. The Basic Steps Of Conflict Resolution
3. Listening Skills
4. Communication Skills That Support Conflict Resolution
5. Handling Challenging Personalities
6. Handling Specific Situations
Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.
|Knowing the learning and development needs|
|Choosing the right content and level|
|Matching a trainer to your company culture|
|Obtaining feedback at relevant intervals|