CONTACT CENTRE LEARNERSHIPS
NC: Contact Centre & Business Process Outsourcing Support NQF 3
(SAQA ID 93997 Linked to LP 80566) - 140 credits
The Contact Centre and Business Process Outsourcing industry is increasingly becoming more diverse, complex, and growing at a fast rate both nationally and internationally. Customer service is the key to success in the sector and this demands expert utilisation of technology which handles both basic and complex transactions. This qualification is needed to empower entry level employees to deal effectively with the public and to make a meaningful, positive contribution to customer satisfaction and to the image of the organisation.