CONTACT CENTRE LEARNERSHIPS
FETC: Contact Centre Operations NQF 4
(SAQA ID 93996 Linked to LP 71489) - 123 credits
The Contact Centre industry is fast becoming the next knowledge worker profession. This qualification is designed to meet the needs of those learners who have chosen Contact Centre Operations as their career path.
This qualification should produce knowledgeable, skilled people who are able to contribute to improved productivity and efficiency within the Contact Centre industry. It should provide the means for current individuals in this field to receive recognition of prior learning and to upgrade their skills and knowledge base. The qualification is structured in such a way that it exposes individuals to a set of core competences to give a broad understanding of Contact Centre operations and supervision. The electives will allow for a specialisation of competence in either a commercial or an emergency environment.