Business and Office Administration

Duration

This programme is run over 4 days.

Who Should Attend

This programme is for learners that are in the administrator environment,Learners must be competence in numeracy and literacy .

Who Should Attend

Learners should be competent in communication and numeracy at NQF Level 2 or equivalent.

Unit Standards

Monitor and Control Office Supplies NQF Level 3 (2 credits)
(13937)

Learning outcomes:

•  Monitor office supply levels
•  Maintain office supply processes and procedures
• Monitor and control the distribution of office supplies

Unit Standards

Monitor and Control the Maintenance of Office Equipment NQF Level 3 (4 credits)
(13931)

Learning outcomes:

Monitor and control the distribution of office supplies

Plan, Monitor and Control an Information System in a Business Environment NQF Level 3
(13933)Learning outcomes:

•  Plan storage and retrieval system
•  Monitor the implementation of the filing and retrieval system
•  Control the implementation of a filing and retrieval system

Unit Standards

Maintain a Booking System (7706) NQF Level 3 (3 credits)
(7706))

Learning outcomes:

• Demonstrate maintaining a booking service
• Explain the importance of giving accurate information to customers and the need to be aware of time
• Explain the reasons for providing an efficient service in terms of company profitability and repeat business
• Explain the need to meet customer expectations in terms of knowledge of services and facilities
•  Explain the importance of taking deposits in terms of 'no shows'
• Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
• Explain the importance of keeping other departments informed of current and future bookings
• Given a range of customers, deal with customers politely and efficiently
•  Promote the establishment's services and facilities at all appropriate times and explain why
• Determine the availability of services and facilities correctly and communicate this clearly to the customer
• Offer alternative facilities to customers and explain the importance of doing so
•  Given a range of bookings, take down the details and record the booking
•  Provide customers with confirmations of bookings and all relevant information
•  Confirm the bookings and request deposits from customers
•  Given a range of amendments, choose a procedure and give reasons for the method chosen
• Given a system failure or error in manual systems, decide what action to take
•  Carry out all work in an organised and efficient manner taking account of priorities
•  Describe situations where a customer’s booking has been cancelled incorrectly
• Describe how performance would be adapted in a different type of establishment