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ACCREDITED SKILLS PROGRAMME

Business and Office Administration

Service seta logo
Overview Duration Who Should Attend Prerequisites Unit Standards
Overview
Overview

The programme will provide learners with the ability to maintain, determine, record and confirm bookings on a manual and computer system. Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

Duration
Duration

This programme is run over 4 days.

Who Should Attend
Who Should Attend

This programme is for learners that are in the administrator environment,Learners must be competence in numeracy and literacy .

Prerequisites
Who Should Attend

Learners should be competent in communication and numeracy at NQF Level 2 or equivalent.

Unit Standards
Unit Standards

Monitor and Control Office Supplies NQF Level 3 (2 credits)
(13937)

Learning outcomes:

  •  Monitor office supply levels
  •  Maintain office supply processes and procedures
  • Monitor and control the distribution of office supplies
Unit Standards

Monitor and Control the Maintenance of Office Equipment NQF Level 3 (4 credits)
(13931)

Learning outcomes:

Monitor and control the distribution of office supplies

Plan, Monitor and Control an Information System in a Business Environment NQF Level 3
(13933)Learning outcomes:

  •  Plan storage and retrieval system
  •  Monitor the implementation of the filing and retrieval system
  •  Control the implementation of a filing and retrieval system
Unit Standards

Maintain a Booking System (7706) NQF Level 3 (3 credits)
(7706))

Learning outcomes:

  • Demonstrate maintaining a booking service
  • Explain the importance of giving accurate information to customers and the need to be aware of time
  • Explain the reasons for providing an efficient service in terms of company profitability and repeat business
  • Explain the need to meet customer expectations in terms of knowledge of services and facilities
  •  Explain the importance of taking deposits in terms of 'no shows'
  • Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
  • Explain the importance of keeping other departments informed of current and future bookings
  • Given a range of customers, deal with customers politely and efficiently
  •  Promote the establishment's services and facilities at all appropriate times and explain why
  • Determine the availability of services and facilities correctly and communicate this clearly to the customer
  • Offer alternative facilities to customers and explain the importance of doing so
  •  Given a range of bookings, take down the details and record the booking
  •  Provide customers with confirmations of bookings and all relevant information
  •  Confirm the bookings and request deposits from customers
  •  Given a range of amendments, choose a procedure and give reasons for the method chosen
  • Given a system failure or error in manual systems, decide what action to take
  •  Carry out all work in an organised and efficient manner taking account of priorities
  •  Describe situations where a customer’s booking has been cancelled incorrectly
  • Describe how performance would be adapted in a different type of establishment
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Accredited Skills Programmes

Bridging the Gap

Communication and Numeracy

Computer Literacy

Business Administration

Business and Office Administration

Business Etiquette and Ethics

Business Writing Skills

Frontline Reception Etiquette

Planning and Coordinating Business Meetings

Report Writing Skills

ITC Skills

Introduction to Computers

Microsoft PowerPoint

Microsoft Access

Microsoft Excel

Microsoft Outlook

Microsoft Word

Using the Internet

Contact Centre

Call Management

Customer and Sales Techniques

Performance and Coaching

Service Levels and Statistical Data

Supervisory Activities

Team Performance and Safety Awareness in the Workplace

Time and Stress Management

Customer Service

Customer Care

Middle Management

Human Resources Management

Diversity and Conflict Management

New Venture Creation

Create a Business Plan

Finance and Set Up a New Venture

Manage Staff

Research and Viability of a New Venture

Understanding Marketing

Project Management

Supervise a Project Team

Sales

Close a Deal with a Customer

Customer Sales Management

Develop Customer Needs and Relationships

Identify Product Features, Advantages and Benefits to the Customer

Supervisory

Customer Care

Customer Service Skills and How to Conduct a Successful Meeting

Motivation and Leadership

Organisational Standards and Performance Monitoring

Performance Management

Presentation Skills

The Code Of Conduct And Customer Service Standards

Time Management

Work Readiness

Work Readiness

About Us

iLearn is a national learning solutions company that works together with forward-thinking companies to grow their people and their business. We specialise in digital and accredited learning programmes that create continuous and purposeful learning environments within organisations.

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